FAQs

Occasionally some products sell out. Generally, it will take 10 business days before a new shipment arrives; however, this is dependent on the supplier and how quickly new inventory can be procured. Please add the item to your wish list. We will send a notification as soon as stock is available again.

We are an official, authorised stockist for the brands that we carry. All our products and brands are 100% authentic.

You can either pay via AfterPay, Klarna, your PayPal account or, we also accept payment via credit card – VISA and MasterCard.

We accept Australian currency only.

We ship internationally unless stated otherwise. Shipping costs vary from country to country.

Please add your items to the shopping cart and request shipping costs via the shipping calculator at checkout stage.

We offer, Australia Post – Express Post and Parcel Post – for domestic orders. Internationally, we ship with to all countries accepted by Australia Post International – Standard or Express.
Please note that shipping times are additional to our 1-2 business day processing times.

All product prices displayed in our online beauty boutique are inclusive of GST.
If your shipping destination is outside of Australia, product prices will change to exclude GST (tax). Please note, though, that your local authorities may charge import duties and taxes for goods purchased from overseas suppliers. Neue Beaute Co will not cover customs duties, import charges or any other charges once the goods have been dispatched. For more information on your country’s specific import regulations, please contact your relevant customs authority.

Please allow for 1-2 days processing time. For delivery timelines, please refer to our shipping page.

We are unable to accept returns or to exchange beauty/cosmetic products due to hygiene reasons. However, if your product is faulty or you have received incorrect items, we will, of course, replace the item. For further information, please refer to our Returns Policy.

At Neue Beaute Co, we take great care to ensure that every order is packed well protected and arrives in perfect condition. However, once an order has left our fulfilment centre, it is in the hands of the postal or courier service selected at checkout.

Please note that we do not offer compensation or replacements for items that are damaged in transit. Should your order arrive damaged, we kindly ask that you contact your local postal authority to file a damage claim directly. Most carriers have procedures in place for such incidents and may require photos of the parcel and damaged items, along with the original packaging. We will, of course, assist if required.

We recommend inspecting your parcel upon delivery and documenting any visible damage immediately to assist with the claims process.

For all other returns or concerns, please refer to our Shipping & Returns Policy or contact our support team at customerservice@neuebeauteco.com.