FAQs Wholesale

Occasionally some products sell out. Generally, it will take 10 business days before a new shipment arrives; however, this is dependent on the supplier and how quickly new inventory can be procured. Please add the item to your wish list. We will send a notification as soon as stock is available again.

We are an official, authorised distributor for the brands that we carry. All our products and brands are 100% authentic.

We accept Electronic Funds Transfer (EFT) for domestic orders and wire transfer for international orders. For the latter, please ensure that all bank charges are covered and the exact invoice amount is transferred into our bank account.

We accept Australian currency only.

We ship internationally unless stated otherwise. Shipping costs vary from country to country.

Once you submit your order, we calculate international shipping costs based on weight and dimensions of the boxes that we pack. The cost is added to your invoice and sent with your order confirmation.

We offer DHL Express and Australia Post for domestic orders. Internationally, we ship with DHL Express. International wholesale customers have the option to organise their own shipping once we advise that the order is ready for collection.

All product prices are displayed inclusive of GST unless you are logged in as an international wholesale customer. In this instance, prices are displayed exclusive of GST.

Please allow for 4-7 business days processing time for your order to be packed once payment has been received.

Subject to your shipping address and service selection (Australia Post or DHL Express), domestic shipments will arrive within 1-7 days.

For overseas shipments, we will provide an estimated delivery time once shipping service and destination have been determined.

You will receive a tracking link to keep you informed about the whereabouts of your shipment.

Items cannot be returned or exchanged due to change of mind or due to errors made during the item selection. However, if your product is damaged or faulty, we will replace the item or issued a refund. For further information, please refer to our Returns Policy.

We accept Electronic Funds Transfer (EFT) for domestic orders and wire transfer for international orders. For the latter, please ensure that all bank charges are covered and the exact invoice amount is transferred into our bank account.